Quick answers to the questions we hear most often. Can't find what you're looking for? Reach out — we're happy to help.
Browse or search for items, select your size, and click Add to Cart. When you're ready, click the cart icon and proceed to Checkout. You'll need to be logged in to complete your purchase.
If you don't have an account, you can register quickly with your email or sign in with Google.
Order changes or cancellations are only possible within 1 hour of placing the order, before it enters processing. Contact us immediately via WhatsApp or email with your order number.
Once an order is in processing or shipped, it cannot be cancelled. You may initiate a return after delivery.
Once your order is dispatched, you'll receive an SMS and email with tracking details. You can also log in to your account and visit My Orders to see real-time status updates.
First, check your spam or promotions folder. Confirmation emails are sent immediately after a successful payment. If you used M-Pesa, please allow up to 5 minutes for confirmation.
If you still don't see it, log in and check My Orders. If the order appears there, it was placed successfully. Contact us if anything looks wrong.
We currently only accept orders through our website to ensure accuracy and keep your payment secure. However, you're welcome to WhatsApp us if you need help completing your order online.
We currently accept:
At checkout, select M-Pesa and enter your Safaricom phone number. You'll receive an STK Push (a prompt on your phone) within seconds — enter your M-Pesa PIN to confirm.
Do not close the checkout page until you receive confirmation. If the push doesn't arrive within 2 minutes, use the Check Payment Status button on the page.
Yes. Our website uses HTTPS encryption across all pages. Card payments are processed directly by Stripe (PCI-DSS Level 1 certified) — we never store your card details. M-Pesa payments are handled via Safaricom's official Daraja API.
This occasionally happens due to network delays. Please wait up to 10 minutes and check My Orders. If your order isn't there after 10 minutes, contact us via WhatsApp with your phone number and the approximate payment time — we'll reconcile and confirm your order immediately.
A receipt is emailed automatically on confirmed payment. You can also download a PDF receipt from My Orders by clicking on any completed order.
Delivery is a flat rate of KES 350 nationwide.
Nairobi: Same day – 1 business day (orders before 12 PM may qualify for same-day).
Major towns (Mombasa, Kisumu, Nakuru, Eldoret): 2–3 business days.
Other counties: 3–5 business days. Remote areas may take up to 7 days.
See our full Shipping Info page for more details.
Not yet — we currently ship within Kenya only. International delivery is planned for the future. Subscribe to our newsletter to be notified when it launches.
Contact us within 48 hours of the expected delivery date (for lost parcels) or within 48 hours of receipt (for damaged items). Include your order number and photos of any damage. We'll resolve it quickly — either a replacement or a full refund.
We accept returns within 30 days of order date for paid orders. Items must be unworn, unwashed, and in original condition with tags attached.
Items marked Final Sale or listed as underwear/swimwear are not eligible for return.
Log in to your account and visit the Returns page. Select the order, choose the items and reason, then submit. Our team will review within 2–3 business days and email you return instructions.
Once we receive and inspect your returned item, refunds are processed within 3–5 business days. M-Pesa refunds typically reflect within 24 hours after processing; card refunds may take 5–10 banking days depending on your bank.
Yes! When submitting your return, select "Size/fit issue" as the reason and mention your preferred size in the additional details. Subject to stock availability, we'll send the exchange item once we receive your return. Alternatively, you can return for a refund and place a new order.
Visit our Size Guide for detailed measurement charts covering women's clothing, men's clothing, footwear, and home items. When in doubt, size up — you can always exchange.
We do our best to show accurate colours and details. However, slight variations may occur due to monitor settings and studio lighting. If a colour is critical, feel free to contact us for more information before ordering.
Popular items do get restocked. If an item shows "Out of Stock", check back in a few days or message us with the product name — we can let you know when it's expected back.
Yes! Select the Gift Wrap option at checkout for a small additional fee. You can also add a personalised message that will be included with the package.
Click Register at the top of any page, or sign in with Google for instant access — no password required.
Click Forgot Password on the login page. Enter your email address and we'll send a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Log in and go to My Account. From there you can manage your saved addresses, personal details, and communication preferences.
Please contact us and request account deletion. We'll process it within 7 business days. Note that order history required for accounting purposes may be retained per our privacy policy.
Our support team is available Monday–Friday, 9 AM–6 PM EAT. We typically respond within a few hours.